How Businesses Can Maximize Success Through Customer Experience Analytics

How Businesses Can Maximize Success Through Customer Experience Analytics

Did you know that customers who enjoyed the best experience previously spent 140% more than those who experienced the worst?

In addition, every year, the United States lost $1.6 trillion in total due to consumers switching brands after being exposed to poor customer service.

This translates into the fact that customer experience is the most reliable way to acquire as well as retain customers. Customer experience remains critical to over 73% of individuals when making their purchase decisions.

The Personality of a CX Associate

The Personality of a CX Associate

When you think about what it takes to succeed as a customer experience (CX) associate, things like “a clear voice and a working laptop” might come to mind. And while these are certainly prerequisites to performing the basic job functions, we know that successful CX associates bring more than the bare minimum to these crucial roles.

About  Us

Our Story

Careers

Talk To An Expert

Industries

ContactPoint360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Hospitality

Technology

Government

Insurance

Financial Services

Retail

Telco

Government

Insurance

Financial Services

Retail

Telco

Solutions

ContactPoint360 helps the world’s premier brands transform customer experience.
Go to overview

Business Process Management

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News