Customer journey maps in today’s multi-platform environment are a complex affair. We have curated content from the web to help you avoid major pitfalls, and create effective tools to impact customer experience.
When you think about what it takes to succeed as a customer experience (CX) associate, things like “a clear voice and a working laptop” might come to mind. And while these are certainly prerequisites to performing the basic job functions, we know that successful CX associates bring more than the bare minimum to these crucial roles.
With the recent passing of Tony Hsieh, CEO of Zappos, it is the perfect opportunity to look back on the legacy he left behind. Because while Hsieh may have passed on, the changes he made to customer service and company culture are lasting and have spread far beyond Zappos.
Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a successful CX transformation.
5 fun ideas that your customer service teams can play to develop an empathetic outlook towards your customers.
Chatbots have now become an indispensable part of contact center operations. That being said, they are not ready to take our jobs yet.
Careers
Talk To An Expert
Go to overview
Healthcare
Energy & Utilities
Automotive
Travel & Hospitality
Technology
Government
Insurance
Financial Services
Retail
Telco
Government
Insurance
Financial Services
Retail
Telco
Business Process Management Overview
Work At Home
Customer Retention
Global Tech Recruiting & Outsourcing
360 Startup
Staff Augmentation
QA Testing and Test Automation
E-Commerce Website Development
UI/UX development
TPV360
Soundboard 360
Speech Analytics and Voice AI
Secure Remote Worker
Agent Activity Monitoring
Workforce Analytics Platform
Quality Assurance
Agent Activity Monitoring
Workforce Analytics Platform
Quality Assurance
Blog
White Papers
Case Studies
Podcasts & Webinars
Videos
Infographics
News