by contactpoint360 | Feb 26, 2021 | Customer Experience
Customer journey maps in today’s multi-platform environment are a complex affair. We have curated content from the web to help you avoid major pitfalls, and create effective tools to impact customer experience.
by contactpoint360 | Feb 10, 2021 | Customer Experience
When you think about what it takes to succeed as a customer experience (CX) associate, things like “a clear voice and a working laptop” might come to mind. And while these are certainly prerequisites to performing the basic job functions, we know that successful CX associates bring more than the bare minimum to these crucial roles.
by Asad Mirza | Dec 11, 2020 | Customer Experience
With the recent passing of Tony Hsieh, CEO of Zappos, it is the perfect opportunity to look back on the legacy he left behind. Because while Hsieh may have passed on, the changes he made to customer service and company culture are lasting and have spread far beyond Zappos.
by Jessica Johnson | Jun 10, 2020 | Customer Experience, Business Process Management
Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a successful CX transformation.
by Asya Muzlera | May 18, 2020 | Customer Experience
5 fun ideas that your customer service teams can play to develop an empathetic outlook towards your customers.
by Jessica Johnson | May 13, 2020 | Customer Experience
Chatbots have now become an indispensable part of contact center operations. That being said, they are not ready to take our jobs yet.