Call centers are the direct point of contact between businesses and their customers. They act as a bridge for addressing inquiries, resolving issues, and delivering a positive customer experience.
Chatbot is the latest customer service trend that enhances customer interaction. Essentially, chatbot is an AI-enabled software that facilitates interaction at every step.
Benchmarking is a critical practice that helps contact centers compare their performance against industry standards and best-in-class peers.
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