The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights from big data.
Cloud communications, Blockchain-Backed Technology, AI and Speech Analytics are all technologies you need to keep in mind for future proofing your contact centres.
The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be integrated into your business.
Move Contact Center to Working From Home: How to Transition Contact Center Staff to Work from Home During a Crisis
During a crisis, it is crucial to keep your contact center running, if customers don’t receive adequate support during this time,your business will struggle to retain them, and it can harm profits long after the crisis is over.
Companies need to implement work from home solutions to prevent costly and negligible HIPAA violations. According to HIPAA regulations, there are several requirements and guidelines that organizations must meet to ensure HIPAA compliance when working with PHI.