by contactpoint360 | May 18, 2021 | Business Process Management
Artificial intelligence (AI) has brought a number of solutions to set up contact centers for success. Identifying patterns, improving customer support with data, and speech analytics are key components of a modern, effective approach.
by contactpoint360 | Apr 18, 2021 | Business Process Management
Medellín has gone through incredible growth and changes over the past several decades. It is a safe and lucrative location. ContactPoint 360 has seen these positive changes and setup a state-of-the-art site in the Milla de Oro Building, which houses corporate offices, eateries, and entertainment for our employees. It’s one of the best locations to deliver customer experience excellence for global brands.
by Jessica Johnson | Dec 15, 2020 | Business Process Management
Advanced contact center solution can help governments respond effectively to this pandemic. We provide people-oriented solutions that can collaborate with contact tracing technology solutions, and work with government agencies to roll-out patient support services.
by contactpoint360 | Nov 20, 2020 | Business Process Management
Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights from big data.
by contactpoint360 | Nov 11, 2020 | Business Process Management
In recent years, forward-thinking companies have come to discover Montreal, Canada as a viable outsourcing option in North America. ContactPoint 360 is a trusted local partner in this market, offering call center operation sites in business districts throughout Montreal.
by contactpoint360 | Nov 10, 2020 | Business Process Management
For companies headquartered in North America and beyond, Toronto is one of the best possible options for outsourcing. The Global Liveability Index ranks the area as one of the world’s most livable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Plus, according to a 2019 report, it’s the sixth safest city in the world.