Chatbot Success Stories | Airline Industry – ContactPoint360
Uncover the Chatbot success story by delving into how ContactPoint360 boosted chatbot performance to enrich customer interactions for a Canadian airline.
In Ontario, Canada, Bill-55 calls are inbound calls that are required to be made by HVAC Field Technicians along with the client present, to our contact centre. Our contact center then validates all sales and installation of HVAC and Water Heater equipment.
Energy companies are required by Ontario Law to manage Bill-55 calls in a highly prescribed manner, with very specific disclosures being shared verbatim, including legal terms and conditions delivered by call center agents.
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Uncover the Chatbot success story by delving into how ContactPoint360 boosted chatbot performance to enrich customer interactions for a Canadian airline.
To serve the customers, we need to know the customers. Conversations between sales agents and customers can provide direct insights into the need of the market. But only 2% of these calls are every recorded. Using Speech Analytics and Voice AI technology, we recorded 100% of outbound sales calls for a US-based energy provider and achieved a 17.3% increase in sales/hour!
An Edu-tech company is revolutionizing the way mathematics is experienced. We became a part of this exciting journey and brought so many more on board, to learn math in an all-new way!
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