Business Process Management

We strengthen brand loyalty for your business by delivering an impeccable customer experience.

3

360 Degree Customer Knowledge

Business Process Management

Our contact centers are equipped with advanced technology, robust infrastructure, well trained people and a great work culture, in key cities across the world. We have very low attrition rates and high QA scores among our well-trained, empathetic professionals who will be your brand advocates.

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Omnichannel support.

Detailed customer journey maps

Customized customer journey maps to know your audience.

User Data

Data-driven insight for personalized experience.

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Multilingual professionals for a global audience.

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Remote agents in any city you need.

ContactPoint 360 - Advanced Contact Center Technology
HIPAA-PCI

Advanced Contact Center Technology

ContactPoint 360 - White Paper - The Future of Customer Experience
HIPAA-PCI
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Process automation for increased efficiency.
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Operational efficiency with solutions that analyze productivity, performance and gaps.
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AI & speech analytics software for sentiment & risk analysis.
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Intelligent call routing for high quality CX.
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Secure Remote Worker technology for compliant environments.

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Redundant power systems and servers to ensure business continuity.

Our BPM Centers

Toronto, CA
Montreal, CA
Bogotá, CO
St. Catharines, CA
Gurugram, IN
Cebu, PH

Global Business
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Work-At-Home

We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce, in a secure and compliant environment.

Solutions We Provide

ContactPoint 360 - Better Business Processes

Solutions We Provide

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Customer Care

We develop relations with your customers with exemplary service. Our customer care associates are your brand advocates. They handle each interaction empathetically and effectively to support your growth.

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Customer Retention

Knowledgeable professionals handle customer interactions with great tact to convert service cancellations into long term associations.

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Accounts Receivable Management

Collections in the new normal is more about assisting people in managing their debt, than it is about demanding payment. We achieve high recovery rates with effective methods backed by new technology.

Predictive analytics

Back-Office Support

We won’t just handle your back-office tasks, we’ll structure them into high-outcome processes so you can focus on growth. We use data collection, analytics & insights to streamline your back-office tasks intelligently.

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Technical Support

Support calls can reinforce customer loyalty or erode customer relationships. We provide assistance with issues from tier one to four, and turn technical support calls into relationship-building opportunities.

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Sales

We combine high-quality training, effective methods and cutting-edge technology for your tailored growth solution.

Get a complete solution to expand your business and retain your customers.

About  Us

Our Story

Careers

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Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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Blog

White Papers

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