Business Process Management
We strengthen brand loyalty for your business by delivering an impeccable customer experience.360 Degree Customer Knowledge
Our contact centers are equipped with advanced technology, robust infrastructure, well trained people and a great work culture, in key cities across the world. We have very low attrition rates and high QA scores among our well-trained, empathetic professionals who will be your brand advocates.
Omnichannel support.
Customized customer journey maps to know your audience.
Data-driven insight for personalized experience.
Multilingual professionals for a global audience.
Remote agents in any city you need.
Advanced Contact Center Technology
Secure Remote Worker technology for compliant environments.
Our BPM Centers
Toronto, Canada
Montreal, Canada
Bogotá 1, Colombia
Bogotá 2, Colombia
MedellÃn, Colombia
Athens, Greece
Cebu, Philippines
Monterrey, Mexico
Montego Bay, Jamaica
Work-At-Home
We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce, in a secure and compliant environment.
Solutions We Provide
Solutions We Provide
Customer Care
We develop relations with your customers with exemplary service. Our customer care associates are your brand advocates. They handle each interaction empathetically and effectively to support your growth.
Customer Retention
Knowledgeable professionals handle customer interactions with great tact to convert service cancellations into long term associations.
Accounts Receivable Management
Collections in the new normal is more about assisting people in managing their debt, than it is about demanding payment. We achieve high recovery rates with effective methods backed by new technology.
Back-Office Support
We won’t just handle your back-office tasks, we’ll structure them into high-outcome processes so you can focus on growth. We use data collection, analytics & insights to streamline your back-office tasks intelligently.
Technical Support
Support calls can reinforce customer loyalty or erode customer relationships. We provide assistance with issues from tier one to four, and turn technical support calls into relationship-building opportunities.
Sales
We combine high-quality training, effective methods and cutting-edge technology for your tailored growth solution.
Get a complete solution to expand your business and retain your customers.