Blog

Perspectives from GTACC 2020 – Leading a Remote Workforce

Perspectives from GTACC 2020 – Leading a Remote Workforce

This year may have taken us all apart physically, but it has brought us all much closer together. The most important thing we have all done during this pandemic is to build stronger connections – with family, friends, and colleagues. Isolations encouraged us all to double down on reaching out, and that is exactly what is helping us power through this continuing crisis.

read more
The Advantages of Nearshoring to Toronto, Ontario

The Advantages of Nearshoring to Toronto, Ontario

For companies headquartered in North America and beyond, Toronto is one of the best possible options for outsourcing. The Global Liveability Index ranks the area as one of the world’s most livable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Plus, according to a 2019 report, it’s the sixth safest city in the world.

read more

About  Us

Our Story

Careers

Contact Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News