Big Data & Advanced Analytics

Aggregate and generate actionable customer journey insights from a multitude of sources to prevent churn, to personalize customer interactions, and to speed up agent training.

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Advanced Analytics

Our in-house experts use the latest analytics tools and machine learning techniques to unearth insights from structured and unstructured data. These insights can be used for predictive analytics, preempt churn, perform sentiment analysis, and tailor customer interactions.

ContactPoint 360 - Big Data and Advanced Analytics
ContactPoint 360 - Big Data and Advanced Analytics

Advanced Analytics

Our in-house experts use the latest analytics tools and machine learning techniques to unearth insights from structured and unstructured data. These insights can be used for predictive analytics, preempt churn, perform sentiment analysis, and tailor customer interactions.

ContactPoint 360 - Big Data and Advanced Analytics

Smart Automation

Intelligent automation can be enhanced with big data and deeper segmentation. We will help you automate your repetitive business processes, resulting in increased agent productivity and reduced AHT.

Industry-Specific Solutions

Our solutions are customized for your needs. Break down silos between various channels by gathering data across touch-points. We’ll help create customized dashboards that focus on the metrics that are key to your business growth, help you visualize them, and empower you to make business decisions with certainty. Leveraging big data can yield a compelling ROI.

contactPoint 360 - Finance
contactPoint 360 - Finance

Industry-Specific Solutions

Our solutions are customized for your needs. Break down silos between various channels by gathering data across touch-points. We’ll help create customized dashboards that focus on the metrics that are key to your business growth, help you visualize them, and empower you to make business decisions with certainty. Leveraging big data can yield a compelling ROI.

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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