Banking & Capital Markets
The Financial Services industry is built not just on performance, but also on professionalism, experience, and reputation. We show off your company’s expertise through sparkling KPIs, but only after earning customer trust through impeccable communication and service.
We provide robust data analysis and reporting tools for performance tracking, so you can make adjustments in near-real-time. The ability to access KPIs whenever desired through your custom, secure client portal means you’ll be able to observe and analyze call trends as they unfold. This means better results at each stage of the sales funnel, from lead gen to conversion.
A Skilled, Dynamic Workforce
With Contact Point 360, we have the ability to be laser-focused in our response to call demand. We nimbly adjust based on volume or performance, which maximizes your ROI. But we never forget critical features of this service sector: specialized account proficiency and training, along with carefully-monitored performance and professionalism.