Senior Vice President, Operations & Global Growth
Mark brings 20 years of senior Sales and Operations management experience and is an expert growing and developing contact center services through traditional channels and through new technology solution integration. He has extensive experience working with C level clients in both the BPO and corporate space. Mark’s recent roles include; Vice President of Simpro BPO and Sigma Loyalty Group, with a mandate to develop a business that serviced the Financial Services and Loyalty sectors, while leveraging technology solutions to help grow a highly regulated business at an accelerated rate. He was also Vice President National Sales with Sears Home Services where he managed a team of 500, to transform the business in a very short period of time. He was National Director of Sales and Retention with Reliance Home Comfort, where he redesigned the Home Services sales channel architecture and introduced new customer retention strategies that drove $45M in revenue. As National Director of Sales Strategy with Direct Energy, he was accountable for all Sales and Energy renewals, with a portfolio value of $700M. In 2008, his team successfully grew the Direct Energy portfolio net of attrition for the first time in company history.