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Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
El Salvador El Salvador
South Africa South Africa
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt
Greece Greece

Call Center Outsourcing in Australia and New Zealand

Accelerate business growth with scalable BPO services, backed by multilingual agents and stable infrastructure.
Accelerate your CX

96%

CSAT score achieved excellence in customer satisfaction

80%

First Call Resolution making every call count

06 min

Average handling time

6.67%

Rate of attrition at our center

79%

of agent productivity to capacity

Certified Trust: Our Commitment to Excellence

Why Choose ANZ for Call Center Outsourcing?

Fluent Native English
Compliance-Ready Operations
Quality-Focused Support
Strategic Outsourcing Base

Fluent Native English

Offer seamless support with accent-neutral, regional clarity.

Native fluency guaranteed

High CSAT alignment

Accent-neutral voice

Compliance-Ready Operations

Trust ANZ for sensitive data handling and legal assurance.

SOC – I, II compliance assured

Government project fit

Financial data security

Quality-Focused Support

Ensure empathy-led CX with analytics-backed agent performance.

High-touch interactions

Advanced QA programs

FCR optimization built-in

Strategic Outsourcing Base

Use ANZ as your strategic location to support global customer base.

Inbound + outbound services

Seamless workflows, backed by AI

QA monitoring and optimization

heading-icon Top Call Center Outsourcing Solutions heading-icon

Customer Retention

We can assist in generating leads and following up on sales deals.

Omni-Channel

We can help you Manage Managing financial transactions & process payments.

Multilingual Hub

We can optimize entering and managing data accurately.

Sales Support

We help to increase sales across inbound and outbound audiences.

Hybrid Shoring

We offer onshore and offshore resources to help you leverage cost-effective solutions.

Customer Care

We provide customized solutions to customer inquiries and issues instantly.

Technical Support

We can Manage client accounts and ensure greater customer satisfaction.

Backoffice Support

We can help you streamline all the administrative tasks for you to scale.

A/R Outsourcing

We streamline cash flow, reduce overhead costs, and enhance efficiency.

Helpdesk Support

Our helpdesk contact center services resolve all technical and sales queries promptly.

CX Hubs for ANZ Call Center Outsourcing

Australia

Tap into a mature CX market known for multilingual fluency, and service quality.

View Location

New Zealand

Cost-effective CX solutions and digital infrastructure resilience with 24/7 uptime.

View Location

Athens - Greece

A state-of-the-art call center, ready to deploy support experts to handle end-to-end business operations and improve operational efficiency.

View Location

heading-icon FAQs on Call Center Outsourcing in ANZ  heading-icon

What industries your ANZ call center serves?
We support 15+ verticals, including healthcare, retail, energy, utilities, hospitality, gaming, and more.
How you ensure consistency across channels?
We implement unified agent training and real-time QA monitoring and optimization mechanisms to ensure quality.
Do ANZ contact center offer 24/7 support?
Yes. Our ANZ call center services are up around-the-clock to support regional and global customer bases.
Can you scale quickly during product launches?
Yes. We are equipped with scalable infrastructure and workforce resources to scale without compromising quality and customer satisfaction.