Agent Activity Monitoring
Analyze behaviours and take action quickly to improve agent productivity. Collect user activity data and insights in context without being intrusive.
Drive Agent Engagement
View productivity reports and identify instances where agents are exhibiting excessive social media use or other productivity loss behaviours. Get personalized reports of agent productivity trends and compliance.
Monitor & Track Application Usage
Identify applications that are used frequently resulting in productivity loss. Determine what is necessary for your operations to enhance calls handled by an agent, agent utilization and adherence rate.
Isolate Security Issues Easily
Our system can reduce your risk by tracking issues like the use of USB devices and screen captures effectively. Deeper visibility into employee activities ensures complete data privacy, and HIPAA and COPPA compliance.
Analyze behaviours and take action quickly to improve agent productivity. Collect user activity data and insights in context without being intrusive.