Agent Activity Monitoring

Analyze behaviours and take action quickly to improve agent productivity. Collect user activity data and insights in context without being intrusive.

3

Drive Agent Engagement

ContactPoint 360 - Agent Activity Monitoring

View productivity reports and identify instances where agents are exhibiting excessive social media use or other productivity loss behaviours. Get personalized reports of agent productivity trends and compliance.

ContactPoint 360 - Agent Activity Monitoring
ContactPoint 360 - Agent Activity Monitoring

Monitor & Track Application Usage

ContactPoint 360 - Agent Activity Monitoring

Identify applications that are used frequently resulting in productivity loss. Determine what is necessary for your operations to enhance calls handled by an agent, agent utilization and adherence rate.

Isolate Security Issues Easily

ContactPoint 360 - Agent Activity Monitoring

Our system can reduce your risk by tracking issues like the use of USB devices and screen captures effectively. Deeper visibility into employee activities ensures complete data privacy, and HIPAA and COPPA compliance.

ContactPoint 360 - Agent Activity Monitoring

Analyze behaviours and take action quickly to improve agent productivity. Collect user activity data and insights in context without being intrusive.

About  Us

Our Story

Careers

Talk To Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News