Agent Activity Monitoring

Analyze behaviours and take action quickly to improve agent productivity. Collect user activity data and insights in context without being intrusive.

ContactPoint 360 - Agent Activity Monitoring
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ContactPoint 360 - Agent Activity Monitoring

Agent Activity Monitoring

Analyze behaviours and take action quickly to improve agent productivity. Collect user activity data and insights in context without being intrusive.

3
ContactPoint 360 - Agent Activity Monitoring

Drive Agent Engagement

View productivity reports and identify instances where agents are exhibiting excessive social media use or other productivity loss behaviours. Get personalized reports of agent productivity trends and compliance.

Monitor & Track Application Usage

Identify applications that are used frequently resulting in productivity loss. Determine what is necessary for your operations to enhance calls handled by an agent, agent utilization and adherence rate.

ContactPoint 360 - Agent Activity Monitoring
ContactPoint 360 - Agent Activity Monitoring

Isolate Security Issues Easily

Our system can reduce your risk by tracking issues like the use of USB devices and screen captures effectively. Deeper visibility into employee activities ensures complete data privacy, and HIPAA and COPPA compliance.

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