Accounts Receivable Management
We provide ‘Collections with Care’ – our proprietary methodology which maximizes your recoveries, ensures brand safety, and maintains long-term relationships.
Collections Approach in the ‘New Normal’
Covid-19 has drastically changed the approach to receivables management. Fluctuations and unpredictability in people’s lives, coupled with relief measures periodically rolled out by the government require a debt collection approach that is relevant in the ‘new normal’.
Our collections efforts are managed by sector-specific experts with in-depth knowledge of your industry which allows us to craft an approach that caters to the communication habits and patterns of your customers.
Empathy
It is imperative to understand the mindset and situation of customers, in order to reach a resolution.
Contextual Messaging
Customize messaging to be relevant to the shifts in the socio-economic situations at a national and regional level.
Educate Customers
Share first and third party resources with customers to gain information and tools to help them out of financial tight spots.
Self-Serve Options
A digital collection platform enabling customers to manage and repay their debt without speaking to an agent.
Multi-Channel Approach
Multi-channel communication platforms the engage customers and maximize recoveries – SMS, Ringless voicemail, Web chat, Emails, Intelligent telephone IVRs, Web portals
Collections Approach in the ‘New Normal’
Covid-19 has drastically changed the approach to receivables management. Fluctuations and unpredictability in people’s lives, coupled with relief measures periodically rolled out by the government require a debt collection approach that is relevant in the ‘new normal’.
Empathy
It is imperative to understand the mindset and situation of customers, in order to reach a resolution.
Contextual Messaging
Customize messaging to be relevant to the shifts in the socio-economic situations at a national and regional level.
Educate Customers
Share first and third party resources with customers to gain information and tools to help them out of financial tight spots.
Self-Serve Options
A digital collection platform enabling customers to manage and repay their debt without speaking to an agent.
Multi-Channel Approach
Multi-channel communication platforms the engage customers and maximize recoveries – SMS, Ringless voicemail, Web chat, Emails, Intelligent telephone IVRs, Web portals
Our collections efforts are managed by sector-specific experts with in-depth knowledge of your industry which allows us to craft an approach that caters to the communication habits and patterns of your customers.
Right Technology, Efficient Operations, High Recoveries
We have a state-of-the-art cloud-based platform with an intelligent and predictive dialler solution which increases recovery rates. We can achieve close to a 260% increase in ‘right party’ contacts, a 160% increase in agent talk time, a 40% reduction in idle/ready time, a 35% reduction in FTEs, and more.
Some of the other features of our system are:
- Unlimited capacity
- Fluid auto-pacing
- Increased answering machine detection rates
- Broader account penetration
- Agent screen pops
- Pre-recorded messages
- Predictive Dialing Utilizing Agent Gateway
- Manual Dialing / Preview Dialing
- Conditional Dialing / Sequential Dialing
- Call Recording
- AgentSMS
- VocalDirect
- Advanced Reporting and Analytics
Right Technology, Efficient Operations, High Recoveries
Some of the other features of our system are:
- Unlimited capacity
- Fluid auto-pacing
- Increased answering machine detection rates
- Broader account penetration
- Agent screen pops
- Pre-recorded messages
- Predictive Dialing Utilizing Agent Gateway
- Manual Dialing / Preview Dialing
- Conditional Dialing / Sequential Dialing
- Call Recording
- AgentSMS
- VocalDirect
- Advanced Reporting and Analytics
Seamless Integration with CRM
The collections system seamlessly integrates with all CRMs and can also be customized for proprietary solutions.
Our web-based API allows for:
- Hassle-free data transfers
- Enhanced broadcast functionality
- SaaS features plus enhanced functionality
- Enhanced reporting
- Graphical summary
- Summary of broadcast settings
- Real-time dashboard reporting
- Dashboard monitoring of broadcast
- Real-time review of connected calls
- Live monitoring of calls
- Real-time campaign management
Big Data, Actionable Insights
We analyze data at a grand scale to uncover patterns, identify trends, generate behavioral models, provide recovery forecasting and implement actionable strategies that increase recovery rates in a way that was not possible only a few short years ago. Our data analysts are ready to help accelerate your business through a combination of custom algorithms, years of collections experience, and technology platforms.
Additionally, we can also track data like promises to pay, collection amounts, correct numbers, customer dispositions etc. which is assembled to create a transparent view of each contact. A combined knowledge of the above and more enables us to create predictive analysis and new strategies to approach debtors and recover successfully.
Big Data, Actionable Insights
We analyze data at a grand scale to uncover patterns, identify trends, generate behavioral models, provide recovery forecasting and implement actionable strategies that increase recovery rates in a way that was not possible only a few short years ago. Our data analysts are ready to help accelerate your business through a combination of custom algorithms, years of collections experience, and technology platforms.
Additionally, we can also track data like promises to pay, collection amounts, correct numbers, customer dispositions etc. which is assembled to create a transparent view of each contact. A combined knowledge of the above and more enables us to create predictive analysis and new strategies to approach debtors and recover successfully.
Always Compliant
Our systems help to automate compliance and minimize risk as state and federal rules and regulations continue to change. TCPA compliance is built into the usage of the system. Rules can simply be typed into the Compliance Monitoring system and it creates an easy to understand compliance rule. You can enter as many rules as are required.
Quality Assurance and Training
Global Operations, Robust Infrastructure
We have operations across North America, South America, Europe and Asia which is supported by secure onsite and remote infrastructure to build redundancy. We ensure business continuity and data security in the face of natural disasters and future pandemics.
Our Methodology
Listen carefully
We understand your philosophy, concerns, desires, and special arrangements with clients.
Research deeply
We use technology, professionals & industry connections to get an in-depth understanding of the person or entity – their executives, financial circumstances, credit arrangements, and professional relationships.
Plan Extensively
Aided by the advanced knowledge of your customer’s capabilities, limitations, and industry expertise, we carefully craft a strategy that will ensure maximum recovery in the least possible time.
Implement Seamlessly
We establish a multi-channel dialogue with responsible parties and seamlessly direct them down a personalized path of paying their debt while maintaining positive relationships.
Recover Successfully
After the delinquent customer agrees to remit, we monitor compliance to assure that a complete and rapid recovery is achieved.
We are flexible, fast, and agile in adapting our operations to your requirements. We will partner with your team to ensure open communication and transparency throughout the collections process.
- Reduce roll-rates
- Reduce accounts receivable balance
- Reduce Days Sales Outstanding (DSO) cycle
- Reduce risk
- Increase Compliance
- Increase operational efficiency
- Increase revenue generation
- Increase credit standing
Global Operations, Robust Infrastructure
We have operations across North America, South America, Europe and Asia which is supported by secure onsite and remote infrastructure to build redundancy. We ensure business continuity and data security in the face of natural disasters and future pandemics.
Our Methodology
Listen carefully
We understand your philosophy, concerns, desires, and special arrangements with clients.
Research deeply
We use technology, professionals & industry connections to get an in-depth understanding of the person or entity – their executives, financial circumstances, credit arrangements, and professional relationships.
Plan Extensively
Aided by the advanced knowledge of your customer’s capabilities, limitations, and industry expertise, we carefully craft a strategy that will ensure maximum recovery in the least possible time.
Implement Seamlessly
We establish a multi-channel dialogue with responsible parties and seamlessly direct them down a personalized path of paying their debt while maintaining positive relationships.
Recover Successfully
After the delinquent customer agrees to remit, we monitor compliance to assure that a complete and rapid recovery is achieved.
We are flexible, fast, and agile in adapting our operations to your requirements. We will partner with your team to ensure open communication and transparency throughout the collections process.
- Reduce roll-rates
- Reduce accounts receivable balance
- Reduce Days Sales Outstanding (DSO) cycle
- Reduce risk
- Increase Compliance
- Increase operational efficiency
- Increase revenue generation
- Increase credit standing
Access full-service accounts receivable management and debt collection management across all industries
Commercial Collections
We have the infrastructure, investigators, attorneys, connections, and industry knowledge to navigate complex corporate structures, gain in-depth information about a client, and ensure successful recoveries for your past due accounts.
Consumer Collections
The ‘new normal’ requires new approaches to recover your past dues while maintaining long-term relationships. Our professionals create a comprehensive and legally compliant plan to make debt payment easy for your customers while ensuring a positive experience.
Legal Forwarding
We have in-house legal counsel and an affiliate network of attorneys in all states in the US so you may avail of a legal recourse where needed. When other collection efforts don’t yield results, we analyze the profitability of taking legal action and with your permission, provide you legal attorneys in the required state, at competitive rates and take care of all the backend work.
Get cost-effective solutions to maximize recoveries, protect brand identity, improve operational efficiency while you focus on growing your business.
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The recovery approach of a major energy client in the US got a major overhaul with our modern technology & strategic approach. Our ‘Collections with Care’ method resulted in a 6x increase in outbound calls, a 186% increase in automated monthly payments, a combined reduction of $2.8M in past due 30,60, and 90-day buckets, and more. Here is how we did it.
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