Accounts Receivable Management

We provide ‘Collections with Care’ – our proprietary methodology which maximizes your recoveries, ensures brand safety, and maintains long-term relationships.

3
We have decades of experience in providing first party accounts receivable and third party debt collection services that protect your brand and improve your bottom line. Our approach ensures compliance, maintains ethical standards of operations, and promotes long-term relationships with your customers.

Collections Approach in the ‘New Normal’

Covid-19 has drastically changed the approach to receivables management. Fluctuations and unpredictability in people’s lives, coupled with relief measures periodically rolled out by the government require a debt collection approach that is relevant in the ‘new normal’.

Our collections efforts are managed by sector-specific experts with in-depth knowledge of your industry which allows us to craft an approach that caters to the communication habits and patterns of your customers.

Empathy

It is imperative to understand the mindset and situation of customers, in order to reach a resolution.

separator-line
v

Contextual Messaging

Customize messaging to be relevant to the shifts in the socio-economic situations at a national and regional level.

separator-line

Educate Customers

Share first and third party resources with customers to gain information and tools to help them out of financial tight spots.

separator-line

Self-Serve Options

A digital collection platform enabling customers to manage and repay their debt without speaking to an agent.

separator-line

Multi-Channel Approach

Multi-channel communication platforms the engage customers and maximize recoveries – SMS, Ringless voicemail, Web chat, Emails, Intelligent telephone IVRs, Web portals

We have decades of experience in providing first party accounts receivable and third party debt collection services that protect your brand and improve your bottom line. Our approach ensures compliance, maintains ethical standards of operations, and promotes long-term relationships with your customers.

Collections Approach in the ‘New Normal’

Covid-19 has drastically changed the approach to receivables management. Fluctuations and unpredictability in people’s lives, coupled with relief measures periodically rolled out by the government require a debt collection approach that is relevant in the ‘new normal’.

Empathy

It is imperative to understand the mindset and situation of customers, in order to reach a resolution.

separator-line
v

Contextual Messaging

Customize messaging to be relevant to the shifts in the socio-economic situations at a national and regional level.

separator-line

Educate Customers

Share first and third party resources with customers to gain information and tools to help them out of financial tight spots.

separator-line

Self-Serve Options

A digital collection platform enabling customers to manage and repay their debt without speaking to an agent.

separator-line

Multi-Channel Approach

Multi-channel communication platforms the engage customers and maximize recoveries – SMS, Ringless voicemail, Web chat, Emails, Intelligent telephone IVRs, Web portals

Our collections efforts are managed by sector-specific experts with in-depth knowledge of your industry which allows us to craft an approach that caters to the communication habits and patterns of your customers.

Right Technology, Efficient Operations, High Recoveries

We have a state-of-the-art cloud-based platform with an intelligent and predictive dialler solution which increases recovery rates. We can achieve close to a 260% increase in ‘right party’ contacts, a 160% increase in agent talk time, a 40% reduction in idle/ready time, a 35% reduction in FTEs, and more.

Our collections system runs on one of the most sophisticated cloud-based ACD (Automatic Call Distribution) software which allows us to route calls to agents based on the type of assignment and their aptitude. We can route these calls across our contact-center locations and at-home agents.

Some of the other features of our system are:

  • Unlimited capacity
  • Fluid auto-pacing
  • Increased answering machine detection rates
  • Broader account penetration
  • Agent screen pops
  • Pre-recorded messages
  • Predictive Dialing Utilizing Agent Gateway
  • Manual Dialing / Preview Dialing
  • Conditional Dialing / Sequential Dialing
  • Call Recording
  • AgentSMS
  • VocalDirect
  • Advanced Reporting and Analytics

Right Technology, Efficient Operations, High Recoveries

ContactPoint 360 - Accounts Receivable Management
We have a state-of-the-art cloud-based platform with an intelligent and predictive dialler solution which increases recovery rates. We can achieve close to a 260% increase in ‘right party’ contacts, a 160% increase in agent talk time, a 40% reduction in idle/ready time, a 35% reduction in FTEs, and more.
Our collections system runs on one of the most sophisticated cloud-based ACD (Automatic Call Distribution) software which allows us to route calls to agents based on the type of assignment and their aptitude. We can route these calls across our contact-center locations and at-home agents.

Some of the other features of our system are:

  • Unlimited capacity
  • Fluid auto-pacing
  • Increased answering machine detection rates
  • Broader account penetration
  • Agent screen pops
  • Pre-recorded messages
  • Predictive Dialing Utilizing Agent Gateway
  • Manual Dialing / Preview Dialing
  • Conditional Dialing / Sequential Dialing
  • Call Recording
  • AgentSMS
  • VocalDirect
  • Advanced Reporting and Analytics

Seamless Integration with CRM

The collections system seamlessly integrates with all CRMs and can also be customized for proprietary solutions.

Our web-based API allows for:

  • Hassle-free data transfers
  • Enhanced broadcast functionality
  • SaaS features plus enhanced functionality
  • Enhanced reporting
  • Graphical summary
  • Summary of broadcast settings
  • Real-time dashboard reporting
  • Dashboard monitoring of broadcast
  • Real-time review of connected calls
  • Live monitoring of calls
  • Real-time campaign management

Big Data, Actionable Insights

We analyze data at a grand scale to uncover patterns, identify trends, generate behavioral models, provide recovery forecasting and implement actionable strategies that increase recovery rates in a way that was not possible only a few short years ago. Our data analysts are ready to help accelerate your business through a combination of custom algorithms, years of collections experience, and technology platforms.

Additionally, we can also track data like promises to pay, collection amounts, correct numbers, customer dispositions etc. which is assembled to create a transparent view of each contact. A combined knowledge of the above and more enables us to create predictive analysis and new strategies to approach debtors and recover successfully.

ContactPoint 360 - Accounts Receivable Management

Big Data, Actionable Insights

ContactPoint 360 - Accounts Receivable Management

We analyze data at a grand scale to uncover patterns, identify trends, generate behavioral models, provide recovery forecasting and implement actionable strategies that increase recovery rates in a way that was not possible only a few short years ago. Our data analysts are ready to help accelerate your business through a combination of custom algorithms, years of collections experience, and technology platforms.

Additionally, we can also track data like promises to pay, collection amounts, correct numbers, customer dispositions etc. which is assembled to create a transparent view of each contact. A combined knowledge of the above and more enables us to create predictive analysis and new strategies to approach debtors and recover successfully.

Always Compliant

Our systems help to automate compliance and minimize risk as state and federal rules and regulations continue to change. TCPA compliance is built into the usage of the system. Rules can simply be typed into the Compliance Monitoring system and it creates an easy to understand compliance rule. You can enter as many rules as are required.

Quality Assurance and Training

We use AI technology to monitor 100% of collections calls to monitor compliance, identify opportunities and improve agent training. Our system also allows team supervisors to monitor calls, agent status, call metrics etc. in real time and provide live assistance – an effective feature in today’s remote working environment.
ContactPoint 360 - Global Operations

Global Operations, Robust Infrastructure

We have operations across North America, South America, Europe and Asia which is supported by secure onsite and remote infrastructure to build redundancy. We ensure business continuity and data security in the face of natural disasters and future pandemics.

Our Methodology

Our Methodology - Listen carefully

Listen carefully

We understand your philosophy, concerns, desires, and special arrangements with clients.

Our Methodology - Research deeply

Research deeply

We use technology, professionals & industry connections to get an in-depth understanding of the person or entity – their executives, financial circumstances, credit arrangements, and professional relationships.

Our Methodology - Plan Extensively

Plan Extensively

Aided by the advanced knowledge of your customer’s capabilities, limitations, and industry expertise, we carefully craft a strategy that will ensure maximum recovery in the least possible time.

Our Methodology - Implement Seamlessly

Implement Seamlessly

We establish a multi-channel dialogue with responsible parties and seamlessly direct them down a personalized path of paying their debt while maintaining positive relationships.

Our Methodology - Recover Successfully

Recover Successfully

After the delinquent customer agrees to remit, we monitor compliance to assure that a complete and rapid recovery is achieved.

We are flexible, fast, and agile in adapting our operations to your requirements. We will partner with your team to ensure open communication and transparency throughout the collections process. 

  • Reduce roll-rates
  • Reduce accounts receivable balance
  • Reduce Days Sales Outstanding (DSO) cycle
  • Reduce risk
  • Increase Compliance
  • Increase operational efficiency
  • Increase revenue generation
  • Increase credit standing

Global Operations, Robust Infrastructure

ContactPoint 360 - Global Operations

We have operations across North America, South America, Europe and Asia which is supported by secure onsite and remote infrastructure to build redundancy. We ensure business continuity and data security in the face of natural disasters and future pandemics.

Our Methodology

Our Methodology - Listen carefully

Listen carefully

We understand your philosophy, concerns, desires, and special arrangements with clients.

Our Methodology - Research deeply

Research deeply

We use technology, professionals & industry connections to get an in-depth understanding of the person or entity – their executives, financial circumstances, credit arrangements, and professional relationships.

Our Methodology - Plan Extensively

Plan Extensively

Aided by the advanced knowledge of your customer’s capabilities, limitations, and industry expertise, we carefully craft a strategy that will ensure maximum recovery in the least possible time.

Our Methodology - Implement Seamlessly

Implement Seamlessly

We establish a multi-channel dialogue with responsible parties and seamlessly direct them down a personalized path of paying their debt while maintaining positive relationships.

Our Methodology - Recover Successfully

Recover Successfully

After the delinquent customer agrees to remit, we monitor compliance to assure that a complete and rapid recovery is achieved.

We are flexible, fast, and agile in adapting our operations to your requirements. We will partner with your team to ensure open communication and transparency throughout the collections process. 

  • Reduce roll-rates
  • Reduce accounts receivable balance
  • Reduce Days Sales Outstanding (DSO) cycle
  • Reduce risk
  • Increase Compliance
  • Increase operational efficiency
  • Increase revenue generation
  • Increase credit standing

Access full-service accounts receivable management and debt collection management across all industries

Icon awesome-handshake

Commercial Collections

We have the infrastructure, investigators, attorneys, connections, and industry knowledge to navigate complex corporate structures, gain in-depth information about a client, and ensure successful recoveries for your past due accounts.

Icon awesome-hand-holding-usd

Consumer Collections

The ‘new normal’ requires new approaches to recover your past dues while maintaining long-term relationships. Our professionals create a comprehensive and legally compliant plan to make debt payment easy for your customers while ensuring a positive experience.

Icon map-lawyer

Legal Forwarding

We have in-house legal counsel and an affiliate network of attorneys in all states in the US so you may avail of a legal recourse where needed. When other collection efforts don’t yield results, we analyze the profitability of taking legal action and with your  permission, provide you legal attorneys in the required state, at competitive rates and take care of all the backend work.

Get cost-effective solutions to maximize recoveries, protect brand identity, improve operational efficiency while you focus on growing your business.

Related Case Studies

Case Study - Collections
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach

Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach

The recovery approach of a major energy client in the US got a major overhaul with our modern technology & strategic approach. Our ‘Collections with Care’ method resulted in a 6x increase in outbound calls, a 186% increase in automated monthly payments, a combined reduction of $2.8M in past due 30,60, and 90-day buckets, and more. Here is how we did it.

Case Study - ARM
Cash Application Process Optimization With The Right People, Processes, And Technologies

Cash Application Process Optimization With The Right People, Processes, And Technologies

We were tasked with improving cash application processes reducing balance discrepancies, bad debt reversals, and credit balances for major energy clients. We worked our magic with the right people, training, processes, and measurement metrics. We got them a 91.4% reduction in credit balances, a 92% reduction in accounts needing verification for bad debt reversal, and more.

About  Us

Our Story

Careers

Contact Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News