From Startup to Scale-Up, We Offer 360 Support
Your startup is your vision — we work to provide the tools, processes, people, and support you need to make that vision a reality.
Innovation requires a strong foundation and a team committed to supporting your growth. ContactPoint 360 provides seamless transitions and a full range of services to consistently and effectively meet your unique business needs.
Our commitment to quality in everything we do makes us a strong and sustainable partner for the life of your business,. We take a holistic approach and offer end-to-end solutions, which means we’re able to grow with you as your business evolves.
With individually-tailored tools and optimized business processes, we can help you keep your vision at the heart of your startup as you scale.
Build, Test, and Launch Software Solutions
Custom Software Development and Co-Development
Streamline your business operations with customized software solutions and reliable, expert support. Our in-house specialists can help with solution architecture, design, development, and delivery, so your organization can run at its best.
Engage customers with a standardized approach to cross-platform design. We can help you develop a more integrated customer experience from first contact throughout the customer journey.
QA Testing and Test Automation
Quality assurance and test automation are built into every step of solution design, ensuring the best possible experience for your customers through our continuous learning model.
Effective business processes require the highest caliber of professionals to build and support them. Staff augmentation solutions allow our software development experts to serve as an extension of your team, embedding with your staff for the duration of a project and following your lead for implementation.
e-Commerce Website Development
Develop and launch a robust e-Commerce website using available platforms like Shopify and WooCommerce.
Build Business Processes and Drive Revenue
We’ll help you navigate existing challenges and identify growth opportunities, to stay ahead of the curve in challenging times. Our domain experts will analyze, recommend and implement business transformations to set you up for future growth.
Maximize your customer engagement and build more authentic relationships. Our expertise in cutting-edge AI, speech analytics, and data-driven methodologies will help you improve your customer lifecycle and accelerate growth.
Our domain experts can provide a customized plan to optimize and transform your operations. From process optimization to customer journey mapping, analytics to organizational change management, we can help you identify inefficiencies and unlock your business’s growth potential.
Customer Journey Mapping
We design effective customer journeys from the first interaction to build truly omnichannel connections and help identify areas of improvement as part of our continuous learning model.
We use a DevOps model of continuous integration, continuous delivery, communication, and collaboration to offer rapid delivery and reliability at scale.
Robotic Process Automation (RPA)
Our artificial intelligence (AI) solutions help drive more efficient processes and a better customer experience through automation.
Technical Architecture Consulting and Development
At ContactPoint360 we use an incremental approach to digital transformation. We account for how existing infrastructure supports current processes while planning for API-driven modernization.
Cloud Services & Solutions
Improve security and flexibility by migrating to cloud native operations with our cloud consulting services.
Back-office Process Management
We provide highly-trained associates who are experts in the products, procedures, and systems so you can focus on growth. We will handle your back-office operations and optimize them to ensure they are efficient and contribute to better customer experience.
Turn Your Data into Actionable Insights
We have the ability to capture data across all channels of customer interaction, create dashboards for customized visualization and leverage big data technologies to bring you insights specific to your industry. With the right metrics at your fingertips, every business decision is informed and precise.
Using our speech analytics and voice AI suite, you can tap into a wealth of information embedded in customer voice conversations. Identify common customer pain points and implement better resolutions to improve quality and compliance.
Consulting, Strategy, and Implementation
Implement top CX innovations, practices, and technology to improve customer experience across the lifecycle. Our continuous improvement mindset and cutting edge technology help us maximize efficiency and accelerate your business growth.
Build & Implement an Effective Digital Marketing Strategy
Customer Journey Mapping
Develop a roadmap for optimal CX. We map the customer journey from the first interaction, using omni-channel listening to help identify and act on areas of improvement.
We leverage big data to gain insights about the behaviors of each target demographic, then develop marketing campaigns designed to reach the right people.
Earn and Retain Customers
Our sales team develops a deep understanding of your brand, products, and mission, and our in-house experts offer tailored growth solutions designed to support your sales efforts.
Every interaction is an opportunity to find and address the needs of at-risk customers. We focus on building brand loyalty at every touchpoint and help you create positive experiences that keep bringing customers back to your brand.
We put people at the center of everything we do. With a company culture built around empathy, listening, and results, our highly-trained associates are empowered to provide high-quality customer experiences with a human connection.
Technical Support for Customers
Our highly-trained customer experience professionals make tech support manageable for your business and convenient for your customers. We quickly and seamlessly escalate issues through all four technical support tiers, saving time and retaining customers along the way.
Whether you’re starting up or scaling up, we offer a range of options to support your business growth. Benefit from our full-service omnichannel contact solutions, digital transformation experts, and full-stack developers to stay connected at every point in the customer journey.