From Startup to Scale-Up, We Offer 360 Support

Your startup is your vision — we work to provide the tools, processes, people, and support you need to make that vision a reality.

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ContactPoint 360 - Innovation

Innovation requires a strong foundation and a team committed to supporting your growth. ContactPoint 360 provides seamless transitions and a full range of services to consistently and effectively meet your unique business needs.

Our commitment to quality in everything we do makes us a strong and sustainable partner for the life of your business,. We take a holistic approach and offer end-to-end solutions, which means we’re able to grow with you as your business evolves.

With individually-tailored tools and optimized business processes, we can help you keep your vision at the heart of your startup as you scale.

Build, Test, and Launch Software Solutions

ContactPoint 360 - Software Solutions
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Custom Software Development and Co-Development

Streamline your business operations with customized software solutions and reliable, expert support. Our in-house specialists can help with solution architecture, design, development, and delivery, so your organization can run at its best.

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UI/UX Development

Engage customers with a standardized approach to cross-platform design. We can help you develop a more integrated customer experience from first contact throughout the customer journey.

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QA Testing and Test Automation

Quality assurance and test automation are built into every step of solution design, ensuring the best possible experience for your customers through our continuous learning model.

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Staff Augmentation

Effective business processes require the highest caliber of professionals to build and support them. Staff augmentation solutions allow our software development experts to serve as an extension of your team, embedding with your staff for the duration of a project and following your lead for implementation.

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e-Commerce Website Development

Develop and launch a robust e-Commerce website using available platforms like Shopify and WooCommerce.

Build Business Processes and Drive Revenue

Consulting Services

Business Consulting

We’ll help you navigate existing challenges and identify growth opportunities, to stay ahead of the curve in challenging times. Our domain experts will analyze, recommend and implement business transformations to set you up for future growth.

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CX Consulting

Maximize your customer engagement and build more authentic relationships. Our expertise in cutting-edge AI, speech analytics, and data-driven methodologies will help you improve your customer lifecycle and accelerate growth.

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Process Transformation

Our domain experts can provide a customized plan to optimize and transform your operations. From process optimization to customer journey mapping, analytics to organizational change management, we can help you identify inefficiencies and unlock your business’s growth potential.

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Customer Journey Mapping

We design effective customer journeys from the first interaction to build truly omnichannel connections and help identify areas of improvement as part of our continuous learning model.

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Dev-Ops

We use a DevOps model of continuous integration, continuous delivery, communication, and collaboration to offer rapid delivery and reliability at scale.

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Robotic Process Automation (RPA)

Our artificial intelligence (AI) solutions help drive more efficient processes and a better customer experience through automation.

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Technical Architecture Consulting and Development

At ContactPoint360 we use an incremental approach to digital transformation. We account for how existing infrastructure supports current processes while planning for API-driven modernization.

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Cloud Services & Solutions

Improve security and flexibility by migrating to cloud native operations with our cloud consulting services.

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Back-office Process Management

We provide highly-trained associates who are experts in the products, procedures, and systems so you can focus on growth. We will handle your back-office operations and optimize them to ensure they are efficient and contribute to better customer experience.

Turn Your Data into Actionable Insights

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Data Engineering

We have the ability to capture data across all channels of customer interaction, create dashboards for customized visualization and leverage big data technologies to bring you insights specific to your industry. With the right metrics at your fingertips, every business decision is informed and precise.

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Speech Analytics

Using our speech analytics and voice AI suite, you can tap into a wealth of information embedded in customer voice conversations. Identify common customer pain points and implement better resolutions to improve quality and compliance.

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Consulting, Strategy, and Implementation

Implement top CX innovations, practices, and technology to improve customer experience across the lifecycle. Our continuous improvement mindset and cutting edge technology help us maximize efficiency and accelerate your business growth.

Build & Implement an Effective Digital Marketing Strategy 

Detailed customer journey maps

Customer Journey Mapping

Develop a roadmap for optimal CX. We map the customer journey from the first interaction, using omni-channel listening to help identify and act on areas of improvement.

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Digital Marketing

We leverage big data to gain insights about the behaviors of each target demographic, then develop marketing campaigns designed to reach the right people.

Earn and Retain Customers

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Sales

Our sales team develops a deep understanding of your brand, products, and mission, and our in-house experts offer tailored growth solutions designed to support your sales efforts.

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Retention

Every interaction is an opportunity to find and address the needs of at-risk customers. We focus on building brand loyalty at every touchpoint and help you create positive experiences that keep bringing customers back to your brand.

ContactPoint 360 - Customer Retention
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Customer Care

We put people at the center of everything we do. With a company culture built around empathy, listening, and results, our highly-trained associates are empowered to provide high-quality customer experiences with a human connection.

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Technical Support for Customers

Our highly-trained customer experience professionals make tech support manageable for your business and convenient for your customers. We quickly and seamlessly escalate issues through all four technical support tiers, saving time and retaining customers along the way.

Whether you’re starting up or scaling up, we offer a range of options to support your business growth. Benefit from our full-service omnichannel contact solutions, digital transformation experts, and full-stack developers to stay connected at every point in the customer journey.

About  Us

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Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

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Government

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Financial Services

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ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
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Work At Home

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Accounts Receivable Management
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Multilingual Hub
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Strategy & Consulting Overview

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360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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